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PRODID:ebizLatam Web Calendar
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SUMMARY;ENCODING=QUOTED-PRINTABLE:Forrester's 6 Strategies for Improving IT Service Delivery
DESCRIPTION;ENCODING=QUOTED-PRINTABLE:A company�s success depends on the efficiency and productivity of the IT help desk, After all, if IT isn�t operating at optimal levels, then neither are employees.=0d=0a=0d=0aDoes your IT Help Desk have the structures in place to deliver reliable, responsive and cost-effective services to your internal customers?=0d=0a=0d=0aJoin us for an interactive Webinar featuring Chip Gliedman, principal analyst for Forrester Research, who will reveal 6 strategies for improving IT service delivery while increasing agent productivity levels.
LOCATION;VALUE=URL;TYPE=VCARD:http://learn.gotoassist.com/forms/G2A-WBR-Ziff-Forrester-110508?ID=701000000005712
DTSTART:20081105T180000Z
DTEND:20081105T184500Z
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CATEGORIES:desde ebizLatam.com
PRIORITY:3
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